Quality management system computer software, also referred to as QMS software, enables an organization to generate and sustain a system to deliver quality assurance for all parts of the business. At the same time, it can maximize the production process so that products or services are delivered to clients more efficiently and effectively. Total customer satisfaction is enhanced with the better procedures obtained with the program.

Nearly all business owners will say that the principal process in any corporation is quality management. This is true for nonprofit and for profit entities and even for health care maintenance organizations. Quality management may be assumed, but it is a resource that ensures quality in the output and merchandise of an organization.

Until recently, items were created by the same person, such as a cobbler creating a pair of shoes. The Industrial Revolution transformed that by hiring masses of workers to work on different stages of the manufacturing process. Henry Ford and other business pioneers saw the disadvantages inherent in mass production techniques, so assessments by quality control personnel became the norm to avoid having inferior items get to market.

Quality control developed many methods such as statistical control derived from World War II manufacturing techniques. Developments continued in the field, and today they’re usually carried out through QMS software to eliminate varying quality in the end result. Flaws and mistakes can be captured and rectified before they ever are able to make it out the door.

Businesses usually purchase QMS software to increase profitability and to meet or exceed customer expectations. Using the software enables all of the business processes to be recorded and managed in order to implement adjustments and improvements to the procedures. The overall performance of a business is continually monitored so that quick adjustments can be made as needed to boost profits.

A company needs to know that workers are all following the same processes and practices as their fellow workers. A quality manual documents procedures so that the employees know what is expected. Usually upper level management approves and maintains the manual. A company hopes to lessen and eliminate non conformance to accepted specifications and standards to be more cost effective and efficient.

A vital function of QMS software is continual improvement that will increase earnings. When employees work with a quality system and make it a point to reduce waste, the company cannot help but become successful. Many companies also implement "quality by design" or QBD to ensure a quality product. This helps reduce quality gaps.

Some industries must have quality management systems, including pharmaceutical drug companies. The Food and Drug Administration necessitates an accurate QMS to help safeguard the health and safety of consumers. Even if it is not demanded by a regulatory agency, a firm with a quality management system will be more attractive to prospective clients and business partners.